This program is aimed at managers, supervisors, business owners and individuals who want to hone their skills and seek advancement in their careers. Business owners can improve their businesses or start their own business. These courses are taught by executives and leaders in the retail industry: 50 hours in classroom, 30 hours in the field and reading assignments.

1. Operations

• Business Acumen (Understanding Dash Board/Score Card)
• Planning and Execution (Operating Plans)
• Time Management
• Payroll Management
• Loss Prevention
• Emergency Preparedness

2. People

• Personnel Management
• Consistency in Policies/Role Clarity
• Hiring and Retaining Talent
• On Boarding
• Art of Interviewing
• Coaching and Feedback (Performance Management)
• Writing Effective IDO/IDP
• Writing Effective Performance Appraisals
• Attributes of Success Factors
• Managing Diversity
• Ensuring Respectful Behavior
• Leadership
• Communication (Upper Management/Employees, Visit Preps/Leading a Walk)
• Managing Teams and Chaos
• Building Teams

3. Sales

• Customer Service (Customer Focus)
• Merchandising for Profits
• Marketing and Advertising
• KBI/KPI (Understanding each Matrix)